Due to the nature of digital products, we cannot issue a refund once the files have been downloaded. However, we will consider granting a refund that meets specific internal criteria (e.g., duplicate order) and will grant refunds at our reasonable discretion.

Please know that your satisfaction is our goal, so we will ensure you are happy with your purchase! If the outcome is not what you had in mind, please reach out so we can help resolve the issue.

Please feel free to contact us at contact@budgetplanner.co.nz with any questions or concerns. 

We’re always happy to help!